Terms & conditions

Last Updated: 19 Oct 2023

Please read these Terms and Conditions (“Terms,” “Terms and Conditions”) carefully before using the Chi Town Black Cars website (the “Service”) operated by Chi Town Black Cars (“us,” “we,” or “our”).

1. Acceptance of Terms

By accessing or using the Service, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using the Service.

2. Use of the Service

• You must be at least 18 years of age to use the Service.
• You agree to use the Service in compliance with all applicable laws and regulations.
• You shall not use the Service for any unlawful or prohibited purpose.

3. Privacy Policy

Our Privacy Policy governs the collection and use of your information. By using the Service, you consent to our Privacy Policy.

4. Changes to the Service

We reserve the right to modify, suspend, or discontinue the Service at any time without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

5. User Accounts

• To access certain features of the Service, you may be required to create an account.
• You are responsible for safeguarding your account information and ensuring its confidentiality.
• You agree to take responsibility for all activities that occur under your account.

6. Payments and Bookings

• Payments for our services are subject to the pricing and terms disclosed on our website.
• Bookings are subject to availability and may be subject to specific terms and conditions. Please review these terms before making a booking.

6.1. Cancellation policy

At Chi Town Black Cars, we strive to provide exceptional service to our valued customers while ensuring clarity and fairness in our cancellation policy. Here is our updated cancellation policy for all vehicles:

**Cancellation Notice**:

– We require a minimum of 24 hours’ notice for cancellations, regardless of the vehicle type.

**Cancellation Charges**:

– Cancellations made within the specified 24-hour notice period may be subject to a cancellation charge. The specific charge will depend on the circumstances and availability of the vehicle.

**Driver En Route**:

– If the driver is en route to your pickup location, and you choose to cancel the service, the full fare for the reserved trip will be charged.

**No-Show Policy**:

– If a passenger fails to meet the chauffeur at the designated pickup location without prior notice, the full fare for the reserved service will be charged.

**Rescheduling**:

– If you need to reschedule your reservation, please contact us at least 24 hours before your scheduled pickup time. We will do our best to accommodate your request based on vehicle availability.

**Refunds**:

– Refunds for cancellations will be issued in accordance with our cancellation policy. Please allow a reasonable time for processing. We appreciate your understanding and cooperation with our updated cancellation policy. If you have any questions or need to make changes to your reservation, please contact us as soon as possible. This policy is subject to change, and any updates will be posted on our website and communicated to our customers. Thank you for choosing Chi Town Black Cars for your transportation needs.

6.2. Wait Time and Charges Policy

**Domestic Flights:**

A 30-minute complimentary wait time will be provided for passengers arriving on domestic flights. If the driver is required to wait beyond this grace period, an additional hourly waiting charge will apply.

**International Flights:**

Passengers arriving on international flights will receive a 45-minute complimentary wait time. After this grace period, an hourly waiting charge will be applied.

**Hourly Waiting Charge:**

The hourly waiting charge will vary depending on the vehicle type and will be prorated in [15 or 30-minute increments] after the initial grace period. Please refer to our website or contact us for specific rates for different vehicle types.

**Advance Notice:**

Passengers will be informed of this policy at the time of booking and when confirming the reservation. Additionally, the driver will communicate the policy upon arrival at the airport.

**Transparent Pricing**:

To view the specific hourly waiting charges for different vehicle types, please visit our website or contact us directly. We strive to provide accurate and transparent pricing based on your unique requirements.

**Tracking and Documentation**:

Waiting times will be accurately tracked and documented to ensure transparency and accuracy in billing. By specifying that the hourly waiting charge depends on the vehicle type and directing passengers to your website or contact information for precise rates, you maintain transparency while accommodating various customer preferences and needs.

7. User Content

By submitting, posting, or displaying any content on or through the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such content.

8. Limitation of Liability

• We do not guarantee the accuracy, completeness, or usefulness of the information provided through the Service.
• We shall not be liable for any indirect, special, incidental, consequential, or punitive damages.
• You use the Service at your own risk.

Chi Town Black Cars may, at times, engage affiliates and independent drivers to provide transportation services. To ensure transparency and understanding of our policies, we want to make it clear that Chi Town Black Cars shall not be held liable for any damages, accidents, or incidents that may occur during your trip. All incidents, accidents, and claims should be referred to the respective driver’s insurance policy. Our commitment to safety includes requiring all vehicles and drivers, including independent drivers, to maintain a valid commercial insurance policy. This policy is in place to protect your safety and interests in the event of any unforeseen circumstances. We recommend that passengers understand and verify the insurance coverage provided by the driver and their vehicle before commencing the trip. This precautionary measure ensures that you have the necessary information in case any issues arise during your journey. Chi Town Black Cars remains dedicated to providing a safe and reliable transportation experience for our customers. If you have any questions or concerns regarding our insurance policies or any other matter, please do not hesitate to contact us. Your safety and satisfaction are of utmost importance to us.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law principles.

10. Changes to Terms and Conditions

We reserve the right to modify or replace these Terms and Conditions at any time. Any changes will be effective upon posting the revised Terms and Conditions on this page.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at info@chitownblackcars.com.