Privacy Policy
Effective Date: July 2, 2025
1. Introduction
Chi Town Black Cars (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data. By using our website or booking our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
Personal Information: Includes your name, phone number, email address, billing information, and any other details you provide when booking a ride or contacting us.
Usage Information: Includes technical data such as your IP address, browser type, device information, and how you interact with our website.
3. How We Use Your Information
We use your information for purposes including:
Providing, managing, and improving our transportation services
Processing payments and reservations
Communicating with you about your bookings or inquiries
Sending service-related notifications and updates
Ensuring the security and proper functioning of our website
We do not sell or rent your personal information to advertisers or unrelated third parties.
4. Text Messaging Policy
By booking a ride or submitting your contact information through our website, you consent to receive SMS/text messages related to your service. These messages may include:
Booking confirmations
Ride reminders and updates
Driver arrival notifications
Trip status changes
Customer service follow-ups
Message and Data Rates: Standard carrier rates may apply. Message frequency depends on your booking activity.
Opt-Out: You may opt out of SMS communications at any time by replying “STOP.” Your request will be honored promptly.
Privacy: Your phone number and related personal data are stored securely and never sold or shared with third parties for marketing purposes.
5. Disclosure of Your Information
We may share your information in the following situations:
With Service Providers: Vendors and contractors who support our operations under strict confidentiality agreements
Legal Requirements: When required by law or legal proceedings, or to protect our legal rights and obligations
6. Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience and analyze website traffic. You may control cookies through your browser settings.
7. Data Security
We apply industry-standard measures to safeguard your personal information. While we strive to protect your data, no online method is completely secure.
8. Your Choices
You have the right to:
Access, update, or delete your personal information
Opt out of marketing or service-related communications
Please contact us to exercise any of these rights.
9. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect data from minors.
10. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. Please review it periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
📧 info@chitownblackcars.com
📞 (773) 849-1203
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